X24 collects information needed to run retail and wholesale services.
This policy describes the current website. It does not copy the old Sonilex policy's claims about mobile apps, Flash cookies, Alexa, advertising networks, or full card-number handling because those are not features of this X24 website.
1. Information a visitor provides
X24 may collect a name, email, phone number, company name, business type, addresses, number of locations, resale or tax information, uploaded business documents, account credentials, quote items, saved reorder lists, purchase-order references, retail orders, wholesale orders, support messages, product inquiries, newsletter sign-ups, and any files or details a visitor chooses to submit.
2. Information created through use
The website creates records needed to operate the service, including account status, assigned price list, quotations, order references, status, totals, tracking, document-review status, sign-in security attempts, session identifiers, search terms, timestamps, and basic technical logs used for reliability and security.
3. Cookies
The current website uses essential session cookies to keep a visitor signed in, remember quote and retail-cart contents, protect account access, and maintain necessary site functions. X24 does not currently state that it uses advertising cookies or sells cookie-derived profiles. If analytics, advertising, or non-essential cookies are added later, this policy and any required choice mechanism should be updated first.
4. How information is used
Information is used to operate the catalog, maintain carts and quote lists, review wholesale eligibility, provide assigned pricing, prepare and respond to quotations, accept and fulfil orders, communicate order status, manage documents, prevent abuse, respond to inquiries, improve products and website functions, keep business records, and comply with legal obligations.
5. Service providers and disclosures
X24 may provide necessary information to companies that support hosting, data storage, email, document delivery, shipping, fraud prevention, professional services, and—after activation—payment processing. These providers receive information needed for their function. X24 may also disclose information when required by law, to protect rights or safety, to investigate misuse, or as part of a business transaction subject to appropriate protections.
6. Stripe and payment information
Live Stripe processing is not connected yet. When activated, the payment form should be hosted or securely handled by Stripe so X24 does not receive a complete card number through its own contact or account forms. This section must be rechecked against the final Stripe configuration before live payments begin.
7. Selling or sharing personal information
X24 does not currently sell personal information or use it for cross-context behavioral advertising. If that practice changes, X24 will update the notice and provide legally required choices before the new use begins.
8. Retention and protection
X24 keeps information for as long as reasonably needed for the purpose collected, account service, fraud prevention, dispute handling, warranty support, tax and accounting records, and legal obligations. Uploaded business documents are stored outside the public website folder. Reasonable safeguards are used, but no storage or transmission method can be guaranteed completely secure.
9. Individual requests
A person may ask to access, correct, or delete personal information by emailing jordan@x24usa.com from the address associated with the account. X24 may verify identity and may retain information required for orders, tax, fraud prevention, security, legal claims, or other lawful purposes. Additional rights may apply depending on residence.
10. Children
The website is intended for adults and business buyers and is not directed to children under 13. X24 does not knowingly collect personal information from a child under 13. A parent or guardian who believes a child submitted information should contact X24 for review.
11. Security incidents
If personal information is involved in a security incident, X24 will investigate and provide notices required by applicable law. Visitors should promptly report suspected account misuse to jordan@x24usa.com.
12. Changes and contact
Material changes will be posted with a new effective date. Questions about privacy, account information, or business documents should be sent to jordan@x24usa.com.
These operational policies were prepared for the current X24 website and should be reviewed by qualified counsel before public launch, especially the legal seller name, mailing address, governing terms, wholesale credit language, and live-payment disclosures.