Wholesale and bulk orders are quotation-based business sales.
This policy applies to assigned wholesale prices, tier pricing, bulk packaging, case packs, saved reorder lists, purchase orders, private-label work, and negotiated business orders.
1. Account qualification
Wholesale pricing is available only to approved business accounts. X24 may request business identity, resale, tax-exemption, licensing, or related documentation and may suspend wholesale access when information is incomplete, expired, inaccurate, or no longer meets program requirements.
2. Quotes are not accepted orders
Adding items to a quote list or submitting a request does not reserve inventory or create an accepted order. X24 confirms SKU, packaging, quantity, price, discount, freight, availability, expiration date, and any special conditions in a formal quotation. An order exists after the quotation is accepted and X24 issues or confirms the order reference.
3. Pricing, MOQs, and case packs
Wholesale pricing may reflect an assigned price list, volume tier, company-specific price, promotion, or negotiated quotation. Minimum quantities and case packs vary by SKU and packaging format. The website may allow a buyer to request fewer than a full case, but acceptance and price are confirmed in the quotation. Prices may change before a quotation is accepted.
4. Resale and tax documentation
The buyer is responsible for providing accurate and current resale or exemption documentation and for using tax-exempt purchases lawfully. X24 may collect tax or hold an order until documentation is approved. Approval of a website account does not by itself guarantee tax-exempt treatment.
5. Purchase orders and account terms
A purchase order must match the accepted quotation and be submitted by an authorized buyer. Net 15, Net 30, credit limits, deposits, prepayment, and other terms apply only when X24 approves them in writing for that company. Conflicting boilerplate on a buyer's purchase order does not replace the accepted quotation or signed agreement unless X24 expressly agrees in writing.
6. Changes and cancellation
Request changes as early as possible. Standard stocked orders may be changed or cancelled before confirmation when operationally possible. Confirmed, allocated, packed, imported, customized, private-label, or production orders may be non-cancellable or subject to costs already incurred. X24 will disclose applicable costs before approving a requested change where practical.
7. Freight and delivery
Wholesale freight is quoted after destination, quantity, packaging, palletization, and service level are known. Freight estimates can change if the buyer changes the order or delivery information. Title, risk of loss, appointment charges, accessorial fees, and special delivery requirements follow the accepted quotation, carrier paperwork, or separate written agreement.
8. Inspection and claims
Count and inspect cartons promptly. Report visible freight damage, shortages, or incorrect items within 5 business days after delivery and preserve cartons, labels, packing materials, photos, and carrier records. Report a suspected manufacturing defect within 30 calendar days unless a longer SKU-specific warranty is stated. Late or undocumented claims may be harder to verify.
9. Wholesale returns
Wholesale sales are not covered by the retail change-of-mind return window. Defective, damaged, short, or incorrectly supplied products are reviewed under the claim process. Unopened standard stock may be accepted within 15 calendar days only with prior written approval; return freight and a restocking charge of up to 15% may apply. Private-label, custom, special-order, clearance, opened, used, or altered goods are normally non-returnable except for a verified defect or X24 fulfilment error.
10. Private label and compliance
Specifications, artwork approval, tooling, samples, deposits, production tolerances, certifications, labeling, intellectual-property permissions, and lead times must be documented separately. A certification or compliance document is available only when X24 confirms it for the exact SKU and production run.
These operational policies were prepared for the current X24 website and should be reviewed by qualified counsel before public launch, especially the legal seller name, mailing address, governing terms, wholesale credit language, and live-payment disclosures.