Retail means public pricing and single-unit quantities.
This policy applies when a buyer uses the retail price and cart. It does not apply to quotations, assigned wholesale pricing, case-pack purchases, private-label production, or other negotiated business orders.
1. Prices and quantities
Retail pricing and single-unit checkout are not open yet. Final prices, applicable tax, shipping terms, and quantity limits will be shown before retail ordering is enabled.
2. Product selection
Check the selected connector, color, length, charging format, device compatibility, and package contents before ordering. Photos can show more than one color or packaging view; the selected SKU and option control what is ordered.
3. Order acceptance and cancellation
An order confirmation acknowledges the request but does not require X24 to ship an unavailable, restricted, incorrectly priced, or incorrectly described item. X24 may contact the buyer to correct an issue or cancel and refund the affected item. A buyer may request cancellation before shipment; once an order has entered carrier processing, the return policy applies.
4. Retail shipping
Retail shipping charges and any free-shipping threshold will be published before single-unit checkout opens. The current website is intended for U.S. delivery addresses. Tracking is sent to the order email when available. See the Shipping & delivery policy for delays, address problems, loss, and damage.
5. Retail returns
Eligible unused retail products may be requested for return within 30 calendar days after delivery. Proof of purchase and prior authorization are required. Opened earphones or other in-ear products, used products, damaged packaging, clearance items marked final sale, and customized products may be ineligible unless defective, damaged in transit, or incorrectly supplied. See the Returns & refunds policy.
6. Payment status
The current local checkout is a demonstration and does not process a real card payment. Live payment terms, accepted methods, processor disclosures, charge timing, and payment-related refund wording will be confirmed when the X24 Stripe account is connected. X24 will not ask for a complete card number by email or through the contact form.
7. Consumer rights
Nothing in this policy limits rights that cannot legally be waived. If a product is defective, materially misrepresented, never delivered, or charged incorrectly, contact X24 promptly so the order record can be reviewed.
These operational policies were prepared for the current X24 website and should be reviewed by qualified counsel before public launch, especially the legal seller name, mailing address, governing terms, wholesale credit language, and live-payment disclosures.