Warranty coverage follows the exact SKU and written sale terms.
A product page or formal quotation may state a specific warranty. When it does, that written period controls. When no longer period is shown, the baseline support below applies.
1. Baseline limited defect support
Unless a product page, package, quotation, or written agreement states otherwise, X24 will review manufacturing-defect claims reported within 30 calendar days after delivery. This is not a promise that every compatibility, wear, damage, or performance concern is a manufacturing defect.
2. What may be covered
Coverage may apply when the product, under normal intended use, fails because of a verified defect in material or workmanship, arrived materially damaged, or does not match the ordered SKU. The order record and product identification must be available.
3. What is not covered
Coverage does not include misuse, abuse, liquid exposure, crushing, cuts, bent connectors, damaged ports, improper voltage, incompatible devices or charging standards, unauthorized modification or repair, normal cosmetic wear, lost parts, failure caused by another device, or damage during buyer-arranged return shipment.
4. How to make a claim
Email info@x24usa.com with the order reference, SKU, quantity, description, and clear photos or video. Keep the product and packaging while the claim is reviewed. X24 may request reasonable testing information, return of the affected unit, or product-lot details.
5. Available remedy
After verification, X24 may repair, replace, credit, or refund the affected product as appropriate and permitted by law. A wholesale remedy may be applied as an account credit or replacement shipment according to the accepted claim. The remedy does not automatically include lost profits, labor, removal, installation, data loss, device damage, or other indirect costs.
6. Safety concerns
Stop using a product that becomes unusually hot, swells, leaks, smells burnt, sparks, has exposed conductors, or shows other signs of unsafe operation. Disconnect power when safe and contact X24. Do not continue testing a visibly damaged battery or charger.
7. Legal rights
This limited policy does not exclude warranties, remedies, or consumer rights that applicable law does not allow X24 to disclaim or limit.
These operational policies were prepared for the current X24 website and should be reviewed by qualified counsel before public launch, especially the legal seller name, mailing address, governing terms, wholesale credit language, and live-payment disclosures.