Retail and wholesale orders follow different rules.
Retail purchases are single-unit consumer orders. Wholesale and bulk orders use business pricing, quotations, case packs, purchase orders, or approved account terms. Choose the policy that matches how you purchased.
Single-unit purchases
Prices, order acceptance, cancellations, shipping, and the 30-day return window.
Read retail policy ↗ WholesaleBusiness and bulk orders
Quotes, MOQs, case packs, freight, PO terms, inspection, and approved returns.
Read wholesale policy ↗ DeliveryShipping rules
Retail rates, wholesale freight, tracking, delays, address changes, and damage claims.
Read shipping policy ↗ After deliveryReturns and refunds
Eligibility, deadlines, condition requirements, exclusions, authorization, and refund timing.
Read return policy ↗These operational policies were prepared for the current X24 website and should be reviewed by qualified counsel before public launch, especially the legal seller name, mailing address, governing terms, wholesale credit language, and live-payment disclosures.